“Error while unpacking program, Code 2. Please report to author” error when launching or installing a Nuance product."

This is an article I have copied from Nuance website since I always encountered this in our clients which are using MS Vista. So for me to remember and easy to find, I'm putting this on this blog.

Problem:

When launching or installing a Nuance Desktop product on a Windows Vista Operating System, the following error may appear:

Error while unpacking program, Code 2. Please report to author

Note: This error may occur when using the following Nuance software:

• Dragon NaturallySpeaking
• PDF Converter Professional
• PDF Converter
• PDF Create
• OmniPage
• PaperPort

Cause:

Microsoft released a new security update for Windows Vista on July 11, 2011 (KB2533623) that has caused problems with certain software.  Problems that may occur include not being able to launch or install certain third party applications on Microsoft Windows Vista. 

Solution:

We are aware of this issue and are currently working with Microsoft to resolve the problem.  Until this issue is resolved, the only way to continue using the Nuance application is to remove the specific Microsoft update. 

To remove this KB2533623 Windows Update, follow the steps below:

1. Click "Start > Control Panel > Programs and Features".
2. Click the "View installed updates" link on the left side of the window.
3. Locate the "Update for Windows Vista for x64-based Systems (KB2533623)" update.
4. Select the KB2533623 update and then click the "Uninstall" button.
5. Once the update has been removed, restart the computer.
6. After the computer restarts, confirm that the Nuance Desktop application can now be launched or installed.

Cannot open your default e-mail folders.

I'm having this problem for two days. One of the users in the remote site cannot use her Outlook 2007 and she's getting this error message in the PC that she's using. She's connected to the MS Exchange 2007 located in the main site through VPN. By the way, VPN connection is connected perfectly. I connected to her system by means of a remote software. Her Outlook is completely appearing disconnected. It seems that the Exchange Server cannot resolve the username of that use.So I decided to go to the remote office and setup 

her email on my laptop but is running smoothly. I configured it easily without experiencing any problem.

So I created a new profile for the Outlook and I get this error:

"Cannot open your default e-mail folders. The file C:\Documents and Settings\USERNAME.DOMAIN\

Local Settings\Application Data\Microsoft\Outlook\outlook.ost cannot be accessed. You must connect to your Microsoft Exchange Server computer at least once before you can use your offline folder file."

To fix this problem, here are the steps that I took:

1. Open Control Panel - Mail

2. Create a new profile

3. Specify the Microsoft Exchange server or the FQDN

4. Put the username or the name of the user 

5. Dont click on the check name tab, instead go to More Settings >Security  and put the tick mark on encryption and click Apply.

6. Now you can click on the "Check Name" and now it will resolve the name.

Hope this helps!

Good luck!

Leased Line Configuration- Cisco 2900 Series Router

One of our clients decided to upgrade their Leased Line connection from 2Mbps to 8Mbps and bought Cisco 2900 Series Integrated Services Router. I was asked to configure which in the beginning I had some troubles in the configuration but later on, I finally made it working.

Below are the commands and configurations I had gone through to make it work.

*Setting up hostname and DHCP server

Router> en

Router#conf t

Router(config)# hostname HOTEL

HOTEL(config)#ip dhcp pool mypool

HOTEL(dhcp-config)#network 192.168.2.0 255.255.255.0

HOTEL(dhcp-config)#dns-server 213.42.20.20 195.22.241.222

HOTEL(dhcp-config)#default-router 192.168.2.1

HOTEL(dhcp-config)#ip name-server 213.42.20.20

HOTEL(dhcp-config)# exit

*Configure GigabitEthernet 0/0 for connection to the ISP public address which they  subscribed
HOTEL#conf t
HOTEL(config)# int GigabitEthernet 0/0
HOTEL(config-if)#ip add 83.111.95.77 255.255.255.252
HOTEL(config-if)#no shut
HOTEL(config-if)# ip nat outside
HOTEL(config-if)#exit


*Configure GigabitEthernet 0/1 for your LAN
HOTEL#conf t
HOTEL(config)# int GigabitEthernet 0/1
HOTEL(config-if)#ip add 192.168.2.1 255.255.255.0
HOTEL(config-if)#no shut
HOTEL(config-if)#ip nat inside
HOTEL(config-if)#exit
HOTEL(config)#


*Configure the Access-list
HOTEL(config)#ip nat inside source list 100 interface GigabitEthernet0/0 overload
HOTEL(config)#access-list 100 permit ip any any
HOTEL(config)#ip route 0.0.0.0 0.0.0.0 83.111.95.77
HOTEL(config)#exit
HOTEL#copy run start  <--- Save the configuration. Don't ever forget this command.

Goodluck!

Cannot Open MS Excel file by double-clicking on it (MS Excel 2007)

One of our managers is always getting this error when double-clicking an Excel file or opening it in the Recent Documents:

"Cannot find the file C:\ My Documents\file.xlsx (or one of this components). Make sure the path and filename are correct and that all required libraries are available."

I tried to re-install MS Office but it didn't work. I searched in Google and found this solution:

Steps:
1. Open MS Excel 2007.
2. Click on the Office Button in the upper left part of the Excel window.It looks like this:

3. Click on Excel Options then Advanced.
4. Look for General category.
5. Remove the check mark on "Ignore other applications that use Dynamic Data Exchange (DDE)".

6. Close MS Excel application and now you can open any Excel file by double-clicking on it.

Cannot start Microsoft Office Outlook. Cannot Open the Outlook Window

I encountered this problem when CEO of one of our client companies complained that he cannot work properly because of this. At first, I tried to do with System Restore because I thought that it will solve the issue. After restarting, it's still the same. I thought of reinstalling MS Office applications but I had a doubt that it will fix the problem. I search in Google for the possible solutions but most of them didn't work except for this one:

Steps:

1. Go to Start--Run

2. Type outlook.exe /resetnavpane

Then the Outlook will open just fine. 

This is what this /resetnavpane do: It clears and regenerates the Navigation Pane for the current profile. It's like deleting your profilename.xml in your user directory. This command applies to MS Outlook 2003, 2007 and 2010.