Wednesday, September 1, 2010

"The name could not be resolved. The connection to MS Exchange server is unavailable, outlook must be online or connected to complete this action"

I experienced this issue when setting up new email account in Outlook 2007 with MS Exchange 2007. I've been searching from the internet for quite some time to solve this issue. I tried many recommended solutions from IT experts but those solutions didn't work. So isolate the issue and finally solved it.
Here's how I solved it.

Firstly,I tried to new "New Mailbox" for another user for the sake of testing. But when I'm done creating this new mailbox, there is an error message saying:

Summary: 1 items. 0 succeeded, 1 failed.

Elapsed time: 00:00:01


Administrator
Failed

Error:


An Exchange 2007 server on which an address list service is active cannot be found.

Management Shell command attempted:


Enable-Mailbox -Identity:'TEST.dk/Users/Administrator' -Alias:'Administrator' -Database:'CN=Mailbox Database,CN=First Storage Group,CN=InformationStore,CN=TEST-NT-EXC2007,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Demo,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=TEST,DC=dk'

Elapsed Time: 00:00:01

Checking the server's "Services", I found out that Microsoft Exchange System Attendant service is not started maybe due to unexpected shutdown of the server.

Here are the steps I went through:
1. In MS Exchange server, go to START-> RUN, then type services.msc.
2. Look for Microsoft Exchange System Attendant service then start it.
3. After that, I was able to create user account and finally connected to the Exchange server.

This solution worked for me, and I hope it will work for you as well, if not let me know.

Cheers!












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